Shipping and Return Policy
All orders are processed 24/7 and delivered only on working days. Orders placed on erapromakeup.com are shipped within 1-2 business days. All orders made on Saturday or Sunday will be processed on the following business day.
We are available worldwide and accept orders to be shipped to any destination.
We use standard mail service.
If you are not completely satisfied with your product(s) purchased from us, please return your merchandise WITHIN 30 DAYS of the purchase date for an exchange or refund. Shipping and handling charges are non-refundable
Please note: Only items purchased on erapromakeup.com will be accepted for return by mail. If your items were purchased in a boutique or through an authorized retailer, please return it to the location where it was purchased.
We accept returns which:
- Contain original packaging;
- Contain return labels;
- Were damaged during delivery or production.
- To return the item you are not satisfied with, please, follow the subsequent instruction:
- E-mail us on firstname.lastname@example.org with the request to return the items and the return reason;
- Place your refund in the mailbox with our address on it (Skolas iela 14-21А, Rīga, LV-1010, Latvija);
- Within 5 days we will inform you whether the product is refundable or can be exchange.
Contact us for any assistance and we will be happy to help you!