Pravilnik o vračilih
Era Professional Makeup Online Store
Last updated: 16 March 2026
This Return Policy applies to purchases made through the Era Professional Makeup Online Store.
Right of Withdrawal (EU Law)
Customers located in the European Union have the right to withdraw from a purchase within 14 days without providing a reason.
The withdrawal period expires 14 days after the customer receives the goods.
Conditions for Returns
To be eligible for a return:
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the product must be unused
-
the product must be in original packaging
-
the product must be in resalable condition
Hygiene Exception
Due to hygiene and health protection reasons, opened cosmetic products cannot be returned.
This rule complies with EU consumer protection legislation regarding sealed goods.
Return Process
To initiate a return:
-
Contact us at
info@erapromakeup.com -
Provide:
-
order number
-
product name
-
reason for return
-
You will receive instructions for returning the item.
Return Shipping
Unless the product is defective or incorrect, the customer is responsible for return shipping costs.
Refunds
Refunds will be processed after the returned item has been received and inspected.
Refunds will be issued to the original payment method.
Processing time may take 5–10 business days.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.
We may request photos to verify the issue.
In such cases we will offer:
-
replacement
or -
full refund